Use this self-help guide to resolve issues related to Dish TV recharge, errors regarding a new connection, and other such problems. The guide given below describes the errors displayed and how to deal with them.
If there is an unsubscribed channel available after your Dish TV recharge online and you are not able to view it, send us an email with the screenshot and number of the unsubscribed channel.
Card Refresh Error
If there is a card refresh error, send us an email with the details of the problem and its screenshot. We will send you instructions to resolve the error.
Signal Not Found
If the “Signal Not Found” error is displayed, check your connection. See if the set-top box is connected properly to the Dish TV antenna. The signals might be interrupted due to heavy rain or bad weather. If the problem persists, contact us via email with the details of the problem.
To resolve this issue, just turn off and turn on your set-top box. If the problem persists, contact us via email with the details of the problem.
To reinstall, you just need to reinsert the Viewing Card in your set-top box. If the problem persists, contact us via email with the details of the problem.
Viewing Card Deactivated
You can view the information about your Dish TV expiration on our website using your Dish TV number.
If we charge you for a Dish TV package and the company includes or excludes a channel from the selected package, we are not responsible for this.
Furthermore, if we find any customer engaged in fraud, we are authorized to blacklist them in 48 hours.